Frequently Asked Questions
Everything you need to know about your Love Libby order, from sizing to shipping.
How do I find the perfect fit?
We provide a detailed size guide on every product page. Since intimate apparel fits vary by style, we recommend measuring your hips and waist to compare against our specific collection charts for the most comfortable fit.
What is your return policy for intimate items?
For hygiene reasons, we can only accept returns on panties that are unworn, unwashed, and still in their original, unopened packaging with all tags attached. Please contact our support team within 14 days of delivery to initiate a return.
How should I care for my Love Libby lingerie?
To preserve the delicate lace and elastic of your panties, we recommend hand washing in cold water with a gentle detergent. If using a machine, please use a mesh laundry bag on a delicate cycle and always air dry.
When will my order arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your package's journey.
Is your packaging discreet?
Yes, we value your privacy. All Love Libby orders are shipped in plain, unmarked mailers or boxes with a return address that does not explicitly mention the nature of the contents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.